Frequently asked questions

 
Here you will find the answers to some of the questions we are asked most. We hope that these will help you to plan your visit to Pensthorpe but if you require any further information, please do not hesitate to give us a call on 01328 851465.


 


 

Group visits: FAQ's

I would like to organise a guided walk with your warden/gardener for our group visit. Do I have to book this?
Yes you do. There is an additional charge for this guided walk but it is a lovely touch to your day. If you would like to add this to your day then please arrange at the time of booking.

Do we have to arrive at a set time?
Pensthorpe is open from 10am. Your party can arrive as close to opening and stay as close to 5pm as they wish.

How do I arrange a group visit?

Please download a booking form and post it back to us:
Pensthorpe Natural Park
Fakenham Road
Fakenham

Norfolk
NR21 0LN
Alternatively you can email it back to us info@pensthorpe.com or give us a call and we can send you a booking form out 01328 851465.

Group Visits: The Pensthorpe Explorer

Can my group go on The Pensthorpe Explorer?
Of course! However, this is an additional charge and a seasonal attraction (May - September 4th) and only runs at weekends and during the school holidays. The Pensthorpe Explorer can run up to five times a day and seats 28 on each trip. Full payment for The Pensthorpe Explorer must be paid for in full in advance. A minimum of 24 hours must be given prior to your visit for cancellation of The Pensthorpe Explorer. Please arrange at the time of your booking.

Will The Pensthorpe Explorer be exclusive for my group?
Unfortunately, unless you book out and pay for 28 seats then members of the public will be able to join you and your group on the tour.

Plan your day: FAQ's

I only want to go to WildRootz and Hootz House - can I just pay for play?
No, you cannot just pay for play. Our ethos is all about reconnecting children with the great outdoors and natural world and we love nothing more than seeing them out in the Reserve with their WildRootz Passport enjoying the nature trails and wildlife along the way. This is reflected in our admission price which represents great value for money for a full day out.

Do I need to wear socks in Hootz House?
You will be asked to remove all footwear on arrival so socks are essential. Socks can be purchased in Hootz House if you do forget though!

Can I bring my dog?

Unfortunately, we only allow guide/assistance dogs into the reserve. Dogs (on a lead) are welcome in the courtyard and overflow car park. Wag tail kennels are just 5 miles away from the Pensthorpe estate and offer boarding for your dog while you visit us. Please contact Fiona Wagg on 01485 528310.

What is the average amount of time I should spend at Pensthorpe?
Many of our visitors spend the whole day here. To ensure you make the most of your visit, we advise you to allow at least 4 hours. There is a lot to see and some visitors find they still haven’t seen the whole site even after a full days visit!

Is the reserve wheelchair/pushchair friendly?
The reserve has designated paths for wheelchairs and pushchairs which will be pointed out to you on the map by staff on the day. If you would like to check out this route before your visit then take a look at the purple path on this reserve map.

Do you hire out electric scooters?
Unfortunately, we do not have electric scooters; you are however, more than welcome to hire out a push along wheelchair for free. These can be reserved in advance for your visit and picked up from the viewing gallery. Please feel free to use your own electric scooter on our wheelchair friendly paths.

Do you have disabled toilets?
We have five disabled toilets on site. Found in the main toilet block, the Courtyard café, WildRootz and Hootz House. All have an optional raised toilet seat, moveable hand rails as well as an alarm system.

Do you have baby changing facilities?
There is a changing table in the ladies toilet block and another unisex changing area which can be found in the café.  

Uh oh, I forgot my binoculars!
With our hides, beautiful landscapes and woodland area, we definitely advise you to bring your binoculars. For £5.00 for the day (and a returnable deposit of £10.00), you can hire a pair from the shop if you forget to bring yours. We also have a vast array of binoculars for sale and retail staff with expert knowledge if it is time for an upgrade!

I would like to feed the ducks, shall I bring my bread?
Our ducks love being fed! Unfortunately, to ensure our ducks are kept healthy, we have a special monitored diet for them and ask if you do not feed them bread. You are, however, more than welcome to buy bags of feed for them from the shop. Please be warned, they recognise the bags and do like to beg!
*Please note due to potential over feeding, we do have to ration the number of bags during summer months.

I don’t think I can walk around the whole reserve; can I just go on the Pensthorpe Explorer?
Of course! This vehicle tour takes you around parts of the reserve you are unable to access on foot so please be aware that you will not see all of Pensthorpe. The tour is a separate attraction to the reserve and can be paid for in the shop. The Wensum Discovery Tour departs up to four times a day from 11:15 am. Don’t forget to book your seat on arrival.
*Please note: this is a seasonal attraction (Easter-October) and tour times vary.

I’d like to go on the Pensthorpe Explorer, do I need to book?
We cannot take bookings for tickets on the Pensthorpe Explorer as all tickets are sold on a first come first serve basis. During the summer periods, tour tickets are in high demand and we recommend getting here as close to 10am as possible to guarantee yourself a seat. Pre bookings can be made for groups of 15 or more but these must be paid in full in advance and are non-refundable if cancelled within 24 hours.

Do I have to pay extra for the Pensthorpe Explorer?
The Pensthorpe Explorer is an additional attraction and takes you round a separate 350 acres of the reserve you cannot access on foot so there is a supplementary charge. The tour is £5.00 for adults and £4.00 for children. If you combine the Pensthorpe Explorer with entrance into the reserve then you get a £1 reduction.

Can I bring a picnic?
Yes, we have plenty of outside picnic benches dotted around the site for you to have your lunch. If you don’t have time to get your picnic sorted, we have a fantastic café which serves main meals from 12pm-2:30pm and tantalising hot and cold treats which are served all day long.

Will you accept my RHS/RSPB/WWT etc. members’ card?
No, Pensthorpe is a privately owned nature reserve and we are unable to offer discounts to members of other organisations.

What is your definition of a carer?
Pensthorpe allows free entrance to an essential carer when accompanying a full paying person who is physically or mentally impaired.

What should I wear for my visit to Pensthorpe?
We are predominantly an outside facility. Sturdy footwear, which is comfortable for walking is recommended and British weather is unpredictable so come prepared!

I am going to visit more than 4 times throughout the year; can you give me a discount?
If this is the case, we definitely recommend you to become an annual member. Our fabulous membership scheme is outstanding value for money and offers you a whole year (excluding Christmas day and Boxing Day) of entry into the reserve. More details can be found here.

 

Group visits: Eating

Can my group party have a meal in the Courtyard Café?
Most definitely! There are always some delicious treats on the menu and it would be a shame for you to miss out. Please let us know at least 2 weeks in advance if you would like refreshments for your party and make us aware of any special dietary requirements prior to your visit.

How soon shall I book a table?
While table reservations in the Courtyard café can be taken all year round, we only have a limited number of tables which we can reserve. We would advise you to book your table as early as possible to avoid disappointment.

Do you cater for people with special dietary requirements?
Yes, in many circumstances. Please make sure staff are aware of any special requirements at the time of your booking prior to your visit.