FAQs

Here you will find the answers to some of the questions we are asked most.

We hope that these will help you to plan your visit to Pensthorpe but if you require any further information, please do not hesitate to give us a call on 01328 851465.

Our ethos is all about reconnecting children with the great outdoors and natural world and we love nothing more than seeing them out in the Reserve with their WildRootz Passport enjoying the nature trails and wildlife along the way. This is why we charge one admission fee, so that children can enjoy what our Reserve has to offer and get closer to nature, before they burn off some energy running around in WildRootz and Hootz House.

You will be asked to remove all footwear on arrival so socks are essential. Socks can be purchased in Hootz House if you forget to bring your own!

Dogs are allowed in our Courtyard Hub, a section of our Courtyard Cafe and in our Gift Shop. Unfortunately, unless they are assistance dogs, dogs cannot enter the main reserve or adventure play areas. As a nature reserve we need to consider the welfare and well-being of our captive, resident and visiting species.

Our car park does not currently offer any decent shade and it doesn’t take long for a dog to suffer in a car, so please do not leave your dog in the car. Please leave your dog at home, or at a day kennel so you can have cuddles when you’ve returned from your day out with us. Waggtails are just 5 miles away from the Pensthorpe estate and offer boarding for your dog while you visit us. Please contact Fiona Wagg on 01485 528310.

Many of our visitors spend the whole day here. To ensure you make the most of your visit, we advise you to allow at least 4 hours. There is a lot to see and some visitors find they still haven’t seen the whole site even after a full days visit!

Our reserve has designated paths for wheelchairs and pushchairs which are highlighted in white on our Park Map

Unfortunately, we do not have electric scooters; you are however, more than welcome to hire out a push along wheelchair for free. These can be reserved in advance, please ask a member of staff in our Gift shop for help with these. Please feel free to use your own electric scooter on our wheelchair friendly paths.

We have five disabled toilets on site. Found in the main toilet block, the Courtyard café, WildRootz and Hootz House. All have an optional raised toilet seat, moveable hand rails as well as an alarm system.

There is a changing table in the main ladies toilet block, situated at the entrance to our Courtyard Hub. Further facilities can be found  in the unisex changing area inside the Courtyard Café, Hootz House and in WildRootz.  

With our hides, beautiful landscapes and woodland area, we definitely advise you to bring your binoculars. For £5.00 for the day (and a returnable deposit of £10.00), you can hire a pair from the shop if you forget to bring yours. We also have a vast array of binoculars for sale and retail staff with expert knowledge if it is time for an upgrade! 

Our ducks love being fed! Unfortunately, to ensure our ducks are kept healthy, we have a special monitored diet for them and ask that you do not feed them bread. You are, however, more than welcome to buy bags of feed for them from the shop. Please be warned, they recognise the bags and do like to beg!

*Please note due to potential over feeding, we do have to ration the number of bags during summer months.

Of course! This vehicle tour takes you around parts of the reserve you are unable to access on foot so please be aware that you will not see all of Pensthorpe. The tour is a separate attraction to the reserve and can be paid for in the shop. The Pensthorpe Explorer departs up to five times a day, during peak season, from 11:15 am. Don’t forget to book your seat on arrival.

*Please note: this is a seasonal attraction (may-Sept, inc.) and tour times vary.

There are, however, plenty of benches and places to stop and rest, to take in the glorious views.

You can either book online or book when you arrive at our Park. We can run up to 5 tours a day during peak season however please note we only have 28 seats per tour, so bookings are taken on a first come first served basis. Pre-bookings can be made for groups of 15 or more but these must be paid in full in advance and are non-refundable if cancelled within 24 hours.

The Pensthorpe Explorer is an additional attraction and takes you around a further 350 acres of the Estate you cannot access on foot. The tour is £5.00 for adults and £4.00 for children. If you combine the Pensthorpe Explorer with entrance into the reserve then you get a £1 discount. 

Yes, we have plenty of outside picnic benches dotted around the site for you to have your lunch. If you don’t have time to get your picnic sorted, we have a fantastic Courtyard Café which serves main meals from 11:30am-3pm and tantalising hot and cold treats which are served all day long.

No, Pensthorpe is a privately owned nature reserve and we are unable to offer discounts to members of other organisations. 

Pensthorpe allows free entrance to one essential carer, who provides proof of carer status, when accompanying a full paying person who is physically or mentally impaired. A carer is someone who is over 18 and who provides essential help and support to someone who is in receipt of DLA (Disability Living Allowance) or PIP (Personal Independence Payment). The term carer shouldn’t be confused with a foster carer.

We are predominantly an outside facility. Sturdy footwear, which is comfortable for walking is recommended and British weather is unpredictable so come prepared! 

If this is the case, we would definitely recommend you take advantage of our Annual Membership. Our fabulous membership scheme is outstanding value for money and offers you a whole year (excluding Christmas Eve, Christmas Day and Boxing Day) of entry into the reserve.

Of course! However, this is an additional charge and a seasonal attraction (May – Sept, inc.). The Pensthorpe Explorer can run up to five times a day and seats 28 on each trip. Full payment for The Pensthorpe Explorer must be paid for in full in advance. A minimum of 24 hours must be given prior to your visit for cancellation of The Pensthorpe Explorer. Please arrange at the time of your booking. 

Unfortunately, unless you book out and pay for 28 seats then members of the public will be able to join you and your group on the tour.

Yes you do. There is an additional charge for this guided walk but it is a lovely touch to your day. If you would like to add this to your day then please arrange at the time of booking.

The Reserve is open daily from 10am however our Gift Shop and Courtyard Cafe are both open from 9am, so why not enjoy a freshly baked scone and hot cup of coffee before entering our Reserve. Your party can arrive as close to opening and stay as close to our seasonal closing time as they wish.

Please download a booking form from our Groups page and post it back to us: Pensthorpe Natural Park, Fakenham Road, Fakenham, Norfolk NR21 0LN. Alternatively you can email it back to us shop@pensthorpe.com or give us a call and we can send you a booking form out 01328 851465, ext. 206.

We have toilets situated just by the entrance to the Courtyard Hub. We also have toilets in our Courtyard Cafe, in Hootz House and outside in WildRootz.

Unfortunately, as our reserve is on a flood plain this prohibits having facilities out in the wider reserve, so make sure you go for a tinkle before you go for a wander!