Before You Visit

Before you visit

Please read the essential information on this page to find out everything you need to know before you visit.

The safety and welfare of our visitors, staff and wildlife is our top priority, so we kindly ask that all visitors adhere to the safety measures we have implemented, so that we can ensure the safest experience possible for everyone.

If you don’t find the information you are looking for here, feel free to look at our FAQs page.

The information below has been updated in line with government guidance following the updated legislation from Monday 19th July 2021.

 

We are officially “Good to go”!

We have received our “We’re good to go” certificate. Acquiring this industry standard mark demonstrates that we have followed government and industry COVID-19 guidelines, including having a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

 

Opening times

We are open 7 days a week 10am – 4.30pm. Please visit our Opening Times & Prices page to view the full calendar.

How to book

  • All members and guests of Pensthorpe Natural Park are able to book their visit in advance online or arrive and pay on the day.
  • You can book on the same day you wish to visit if spaces are still available.
  • If you are unable to select a date, it means that we are sold out for that day.
  • Members and under 3s are free!
  • Mobility scooters can be hired during your visit to the park for £10 per day and can be reserved in advance by calling the park or reserving online, payment for these are required in advance of collection. We also have four push along wheelchairs that can be hired for free. These can be reserved in advance and are available on a first come first served basis. Please ask a member of staff in our Shop for assistance with these.
  • There will continue to be a one-way system through the admissions area for visitors to enter and leave the park at peak times.
  • If you have a Gardener’s World 2 for 1 card, please purchase one full price ticket and use the “Pre-paid Admissions Voucher” for the free ticket.
  • If you have not purchased tickets online with us before you will be required to create an account, to proceed beyond the checkout.
  • If you are not able to print your tickets it is possible for you to show us the confirmation email, on your mobile phone, at the admissions desk. If you do not have a mobile phone, please bring your booking reference with you.
  • Annual Members – if for any reason, you cannot make your visit please let us know in advance so that we have capacity to allow other members to attend instead.

Hootz House (Indoor play)

Hootz House tickets are FREE to all members and guests paying the park admission fee. Hootz House tickets will be available to book on the day at the time of arrival, however we strongly suggest that you purchase online in advance with your park entrance tickets in order to avoid disappointment as we will continue to operate at a reduced capacity until further notice. When booking online or choosing to pay on arrival you will need to choose a time slot to use Hootz House.

Choose from: 10.15am-11.15am, 11.30am-12.30pm, 1pm-2pm, 2.15pm-3.15pm and 3.30pm-4.30pm

Your arrival

Visitors can arrive from 10am, 7 days per week and we are open until 4.30pm every day so you are welcome to stay the whole day!

In accordance with the latest Government COVID-19 guidance, we are now not legally required to ask for names and contact details of visitors, for COVID-19 contact tracing purposes. We will however continue to have a QR code for track and trace on arrival but this is optional for you to scan, we also offer a manual track and trace option for those who are not able to scan the code should you wish to leave your details. This data will be stored securely for 21 days after your visit, in line with current GDPR regulations. After 21 days the data will be deleted. The data will not be accessed or used unless specifically requested for COVID-19 contact tracing purposes.

Annual Members – please ensure you bring your membership card with you.

Bird feed is available to purchase upon arrival for £1

Our facilities

All our toilets are open and available. Some of our toilets have been made unisex, for use by a single person or a single household group at one time. We advise you lock the main door as you enter the toilets so that you are the only person/family group in there at one time.

Baby changing facilities are available in a number of the toilets. There are plenty of outdoor picnic areas across the site for you to enjoy picnics, many have outdoor seating areas and there are also numerous benches across the park for you to enjoy.

All 7 of our bird hides are now open and offer amazing views across the park, from farmland to lakes.

Creative Chiropractors & Five Cottages

As Creative Chiropractors are a medical practice, they will be continuing to ask all patients to wear face coverings and to sanitise their hands on arrival.

Courtyard Cafe

There is a one-way system when entering the counter area of the Courtyard Café due to available space.

Seating is available indoors, outdoors in our new undercover terrace or on picnic tables outside the courtyard. We do ask that those wishing to picnic do so on our picnic tables within the park or outside the courtyard.

 

Staying safe

Our staff, when not behind a protective screen, will be wearing face coverings in all public areas within enclosed areas unless they are exempt. We respectfully request guests to wear face coverings when in these areas, unless exempt. This is for the benefit of other guests and our staff.

Protective screening remains in place at contact points, including our admissions desks, the shop and café tills and our catering outlets.

Hand sanitiser points are located at the entrances to all buildings and located around the park. We remind guests to regularly wash their hands throughout their visit and especially after feeding any of the wildfowl and prior to eating food.

We respectfully ask that people take responsibility for their own health and the health of the community before visiting Pensthorpe. Please do not visit if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you at risk. If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you. Please follow the advice given at https://www.gov.uk/coronavirus

Activities

All our tours have now had their restrictions lifted so we are now able to offer afternoon bird feeds, workshops and trips on the Pensthorpe Explorer (please note that this is an additional charge of £4 per person) as well as our craft activities and pond dipping.

Times vary so please check availability and times on the day of your visit.

Birthday Parties are now available to book. For full details, check out our website.

Guests are also able to have exclusive use of Hootz House for private parties or bookings. Details are available on our website.

Additional information

The Government guidelines are changing on a regular basis. We do our best to keep the information as up to date as possible on our website but that is not always possible. There may be occasions where on the day of your visit we have had to close something, or we have been able to open something up that was previously restricted. We hope you understand and that this does not spoil your experience with us.

 

 

Annual membership

All membership cards will be checked on arrival at Pensthorpe. If you are unsure of your current membership status or wish to renew, please contact a member of staff in advance of your visit by emailing info@pensthorpe.com or calling 01328 851465. We kindly ask that members who wish to renew their membership do this prior to their visit to avoid delays in the queue.

Dogs

For the benefit of the wildlife and nesting birds resident at Pensthorpe, we do not permit dogs into the park and reserve. Well behaved dogs on leads are welcome in our shop and the outdoor dining area of our Courtyard café. We also kindly please ask that visitors do not leave dogs left unaccompanied in their cars – if you notice a dog unaccompanied in a car, please alert a member of staff.  For best advice regarding dogs in cars, follow this link: click here

Last updated 08/09/21