Before You Visit

Here’s a few bits of information to help you before you visit and get organised for your day out. If you don’t find the information you are looking for here feel free to look at our FAQs page.

Coronavirus update

Monday 23rd March 2020

It is with great sadness that Pensthorpe Natural Park will be closing its gates at 5pm this evening and will remain closed for the foreseeable future, whilst the nation focusses on doing the right thing and helping each other through this unprecedented pandemic. The team has spent the past couple of weeks adapting the business and making difficult decisions, so that we can cope with the situation and look after our staff and visitors as best we can. Unfortunately now the time has come to put into action all of the measures that will keep us all safe, i.e. listening to government advice regarding non-essential travel, taking social distancing seriously and staying at home to stop the spread of this virus. Now the decision has been made to close our gates, we are concentrating on doing what is right for our staff and we are also working on the best way to ensure that our collection birds, red squirrels and other resident wildlife will be well looked after during the time we are closed.

Please be assured we will be answering any queries that come in however, as we have stated in our previous update last week, we ask for your patience just whilst we navigate this situation and tackle the urgent and high priority elements of the business first.

As things change and unfold we will continue to keep you updated. In the meantime, as wildlife and nature continues to do its own thing, we are hoping to share inspiring stories, animal anecdotes, interactive learning and fun snippets via our social media channels for those of you who are isolated and are looking for inspirational content to keep you entertained whilst at home.

We pass on our thoughts and best wishes to all of our much appreciated members, visitors and staff alike. Our passion for the reserve, the business, our staff, our members and our wonderful family have carried us and Pensthorpe forward for the last 17 years and we fully intend to ensure that remains the same for some more good years to come!

Thank you for your support and understanding at this difficult time.

 

Bill & Deb Jordan

 

Your questions answered

Here we have attempted to answer some of the most common questions we are currently being asked. If your query is of a different nature then please contact us on info@pensthorpe.com and it will be passed on to the relevant person.

How long will Pensthorpe be closed for?

At this stage we do not know. We will continue to monitor the situation and follow Government advice, to keep our staff and the general public safe. In the meantime we will be posting regular content via our social media channels and if you would like to keep in touch and be the first to know about when we do reopen, we recommend that you sign up to our e-newsletter via our website.

Annual membership

The support from our annual members plays a pivotal role in the conservation work and habitat restoration and management we carry out here at Pensthorpe. As you cannot visit at the moment, we will extend the validity of annual membership by the equivalent time that Pensthorpe is closed. There is no need to contact us regarding this as we can change the end date of your membership automatically. 

Annual membership renewals

Whilst we are closed it is not possible to renew your membership however, once we open again, renewals can be made which will be for a full 12 months from the renewal date and with any discounts still being honoured. If you have received a letter from us to renew your membership in April, we will be able to sort this out for you once we open again. You will still gain the benefit of discounted renewal prices and the 12 month validity will start upon renewal.

Gift vouchers

We will extend the validity of any gift vouchers you have by the length of time we will be closed.

Complimentary tickets

If you have received any complimentary tickets as a charity raffle prize, or a gift from us, we will extend their validity by the length of time we will be closed.

Pre-booked day tickets

If you have already bought a day ticket for a date we will now be closed for, you will be able to transfer that to an alternative day of your choice later in the year.