FAQs

Pensthorpe allows free entrance to one essential carer, who provides proof of carer status, when accompanying a full paying person who is physically or mentally impaired. A carer is someone who is over 18 and who provides essential help and support to someone who is in receipt of DLA (Disability Living Allowance) or PIP (Personal Independence Payment). The term carer shouldn’t be confused with a foster carer.

Unfortunately, unless they are assistance dogs, dogs cannot enter the main reserve or adventure play areas. As a nature reserve we need to consider the welfare and well-being of our captive, resident and visiting species.

Dogs are allowed in our Courtyard Hub and Courtyard Cafe, (where they need to be kept on a lead).

Our car park does not currently offer any decent shade and it doesn’t take long for a dog to suffer in a car, so please do not leave your dog in the car. 

Our ethos is all about reconnecting children with the great outdoors and natural world and we love nothing more than seeing them out in the Reserve, following the Hootz & Friends Discovery Trail and enjoying the sculptures and wildlife along the way. This is why we charge one admission fee, so that children can enjoy what our Reserve has to offer and get closer to nature, before they burn off some energy running around in WildRootz and Hootz House.

Many of our visitors spend the whole day here. To ensure you make the most of your visit, we advise you to allow at least 4 hours. There is a lot to see and some visitors find they still haven’t seen the whole site even after a full days visit!

Our reserve has designated paths for wheelchairs and pushchairs which are highlighted in white on our Park Map

We have three electric scooters available for hire at £10 per day. You can book your electric scooter hire online when you book your tickets. We also have four push along wheelchairs that can be hired for free. These can be reserved in advance and are available on a first come first served basis. Please ask a member of staff in our Gift Shop for help with these.

We have five disabled toilets on site. Found in the main toilet block, the Courtyard café, WildRootz and Hootz House. All have an optional raised toilet seat, moveable hand rails as well as an alarm system.

There is a changing table in the main ladies toilet block, situated at the entrance to our Courtyard Hub. Further facilities can be found in the unisex changing area inside the Courtyard Café, Hootz House and in WildRootz.  

Our ducks love being fed! Unfortunately, to ensure our ducks are kept healthy, we have a specially monitored diet for them and ask that you do not feed them bread. You are, however, more than welcome to buy bags of feed for them from our Admissions area. 

*Please note that due to potential over feeding, we do have to ration the number of bags during summer months.

Yes, we have plenty of outside picnic benches dotted around the site for you to have your lunch. If you don’t have time to get your picnic sorted our Courtyard Café offers a good selection of takeaway options for you to choose from.

No, Pensthorpe is a privately owned nature reserve and we are unable to offer discounts to members of other organisations. 

We are predominantly an outside facility. Sturdy footwear, which is comfortable for walking is recommended and British weather is unpredictable so come prepared! 

If this is the case, we would definitely recommend you take advantage of our Annual Membership. Our membership scheme is outstanding value for money and offers you entry into the reserve across all seasons, for 12 months from date of purchase.

Unfortunately all guided walks and talks are currently suspended, due to COVID-19 restrictions, however we are hoping these can return very soon.

We have toilets situated just by the entrance to the Courtyard Hub. We also have toilets in our Courtyard Café, in Hootz House and outside in WildRootz.

Unfortunately, as our reserve is on a flood plain this prohibits having facilities out in the wider reserve, so make sure you go for a tinkle before you go for a wander!

We regularly have cyclists stop and use our Courtyard Café for a break, a cup of coffee and a natter, however we do not allow bikes onto the reserve. This is due to the large number of ground nesting birds we welcome to the park.